From Our Clients

Customer service is the backbone of our company and is evident by the fact that we will come to you at a time that is convenient to make it even easier on you.  As a family owned business we know how hard it is to find the time sometimes.

Following are some Testimonials from our very satisfied clients.

Gold Coast Dent and Hail Repair

We were so impressed with you and everything you did to facilitate getting Finance for us. We received incredible assistance from you and you made the process of securing finance so easy. You also got us a brilliant interest rate.

The process from start to finish was made very easy. We will be recommending Roy Hall and Natalie Bourke  to all of our business associates and really felt the need to praise her for her brilliant customer service skills, and knowledge.

Trent Brooks

After deciding to buy our first house, I was recommended to contact Roy from HFI to assess our options. Roy and his staff are very respectful & approachable with these matters.

Roy and his team organised suitable finance and managed our settlement smoothly. Special mention to his PA, Natalie Bourke. Natalie is always friendly and willing to put in the extra time to ensure a satisfactory outcome. We are very grateful to Roy and his team for all their efforts. We have since sold and purchased another property, all with the help of HFI. I would not hesitate to send any of my children, family or friends to Roy at HFI.

Sandy Ferguson

My experience with Roy Hall and Elyse from HFI has given me complete confidence that they are able to look after my investments. My first meeting with them I was extremely nervous, but upon hearing their explanations in a language I understood, they had me excited as I left that meeting and their help, guidance and support through every step has been amazing. I would recommend them to all my friends and family, thank you so much.

Pete and Kath Logan

We were referred to Roy from HFI finance about 18 months ago and WOW what a journey we have been on. We were fortunate with the timing investing in the markets as it was when the markets dropped at the start of Covid, however due to Roy’s professional advice we were able to greatly maximise the returns.  Roy regularly keeps in touch and keeps us updated with what’s happening in the Worlds Markets as this is something he researches on a daily basis.  We have both our superannuation policies and an extensive investment portfolio with HFI and Roy has been able to assist us with transition of funds from the investment portfolio into our super funds to maximise our tax benefits when we retire.

Roy is now helping our daughters and their partners with their own investments, superannuation, life insurance, trauma and income protection, giving us peace of mind.

Roy is supported by a great team and we have worked closely with Elyse, who we have found to be extremely competent and professional.  Nothing is a problem and Elyse always replies to any queries we have in a timely manner. We have also had very favourable dealings with Natalie who is able to assist with any lending needs. We would thoroughly recommend Roy and the HFI team for their professional and trust-worthy advice on all finance and insurance needs.

Tanya and Randy Howell

7 years ago, we lost a close young family member to a car accident. Tragic for family and friends and on reflection it was a real reality check of the importance of life insurance to support the family was evident.

This was the beginning of our journey with Roy and his Team at HFI. We firstly met with Roy to discuss life & Trauma insurance and he instantly made us feel at ease. As complex as it appears Roy explained in easy to understand detail the process we needed to take.

Never any pressure just honest and from the heart advice. Our confidence in Roy and his Team grew very quickly as he shared his knowledge of the services his organisation offered.

Initially we took out Trauma & Life insurance based on Roy’s advice and what we were comfortable with.

We recognised very quickly the need for the safety net of those policies after I was diagnosed with a rare Melanoma which completely blindsided us. A wart like growth that appeared in a few months was removed firstly with hesitation as the skin specialist was not concerned on the appearance.

A biopsy quickly showed it be a stage 4 Melanoma. Within days it was removed and a few years on I am one of the lucky ones. Roy was swift to make contact to discuss the benefits of our policies we had taken out.

In short, we received a payout for our Trauma insurance which gave us peace of mind being self-employed and took the pressure off to work through what we were presented with.

Although we had not committed to a large sum this was the beginning of our next venture with Roy and his Team. We used some money to assist with the costs and the remainder in our minds was important to keep set aside as a safely net.

After all, we don’t know, what life may present to us. We spoke to Roy about the benefits of investments and the accessibility of the funds if needed instantly and didn’t falter at the advice. This small investment has nearly quadrupled in less than 4 years with a few small additions along the way.

We cannot speak highly enough of Roy and his amazing Team for the knowledge he shares, guiding ourselves and our young adult children.

Our children both have life insurance which at such a young age is key to your future for such a small investment.

We also switched all our home loans to HFI who made it seamless. The Team do all the hard work which we are forever grateful.

Our children also have taken out a home loan and are in the process of a second loan and again it has been a smooth and easy process.

Roy, we cannot thank you and your wonderful team enough for the honest advice and genuine support you have shown right from the beginning and at every review. We speak very highly of you all and cannot recommend your services enough.

Thank you for being so genuine in the advice you provide and guiding our family to live informed lives for our future, something most don’t even consider.

Thank you, your knowledge, support, and advice has giving us the confidence to TRUST in your Team.

Jack Dixon (GC Pest Control)

I was recently introduced to HFI by an existing client of theirs and could not be happier with the advice Roy has provided to us.

The financial planning process was impossible for us to navigate on our own and Roy and his team simplified the process and we now feel that we have set ourselves up for our financial future.

I would highly recommend Roy and his team due to their friendly and informative approach which made for a very positive experience.

Kylie and Craig Maudsley

The advice we got from Roy Hall, 8 years ago to add Trauma Insurance to our current life Insurance Policies was the best decision ever made.

At that time, it was only a peace of mind decision and we never genuinely thought that we would ever have to claim.

Reality struck this year when I was un-expectantly diagnosed with cervical cancer.

We were due to meet with Roy two days after my diagnoses regarding our investments and superannuation. We shared our news with Roy not even thinking about our trauma insurance and Roy immediately explained the implications and that we would be eligible for a claim. Roy got his amazing team to collate the necessary reports from specialists with minimal fuss and lodge it directly with the insurer.

Our claim was successful and paid in full with minimal disruption to what our family were going through.

Roy has been and continues to be, extremely helpful and timely, in guiding us through the process and genuinely cares about our family and future.

Without the right advice at the right time, we would have been completely oblivious to Trauma insurance. We trust Roy with his advice and have full confidence in the team at HFI.

We consider the premiums that we paid as money well-spent and recommend HFI to all our friends and family.

ferryrdmarketsDarren Frame (Ferry Road & James Street Markets)

My experience with HFI over the last three years has always been pleasant and professional. I was not happy with the job that was being done with my previous insurance broker so I contacted HFI. They explained everything to me in layman’s terms whilst still making sure that we were completely covered to our satisfaction. As an owner of nine retail outlets in Brisbane and on the Gold Coast my insurance needs are extensive. I was so extremely satisfied with the level of service from HFI that I transferred my risk insurance covers over to them as well.

Marie and Simon Thomas

We would like to take this opportunity to thank you and the entire team at HFI for the ongoing impeccable service which we receive from you. We have been with you for four years now and have never once had a moment of frustration.

Every year rolls by with ease, as you timeously provide us with our renewals. This process is effortless for us. Your constant commitment in obtaining the most attractive cover to suit our needs (and our pocket) does not go unnoticed. In addition, you go out of your way to answer all of our questions.

We have also had the need to go through a claim this year, for hail damage on one of our cars, and once again, the process was a smooth one.

Please pass our message onto all the team, we are very grateful, and would recommend HFI (and have done so many times) in a heartbeat!

Kim CarrKim Carr (Senator the Hon Kim Carr-Minister for Innovation, Industry, Science and Research)
I have been notified about your excellent nomination and achievements. I commend you on your innovation of giving each client a personal portfolio manager to tailor products and services to your client’s individual needs, while priding yourself on high level service, convenience and peace of mind for your clientele. I would like to congratulate you on behalf of the Australian Government for winning the Emerging Business Award at the May Gold Coast Business Excellence Awards.

ian cousinsIan Cousins, President (Gold Coast Excellence Awards)
There are many times in our life when we question insurance and the value of continuing to pay premiums. It is only when we have real life examples that we appreciate the real meaning of insurance. It is many year ago that I took on income protection insurance, not even thinking that I would have to use it but accepting that the premiums were tax deductable and it was there if I needed it. I did question continuing it on a number of occasions because my health was always good, but fortunately continued and thank God I did. Following cancer-related surgery in June I contacted Roy Hall’s team to seek advice on applying for Income Protection Insurance. I can’t speek highly enough of how they made it stress free for me to fill out the application forms. It was all done online and completed efficiently and quickly. They were incredibly supportive through this great ordeal. I can now focus solely on getting my health right and have peace of mind that my financial situation is taken care of. I certainly believe my testimony to the value of insurance and dealing with HFI.